CleanStream — Terms of Service

Effective Date: 6/20/2026 Last Updated: 6/20/2026

By requesting a quote, booking a service, scheduling an appointment, or otherwise engaging with CleanStream ("we," "us," or "our"), you ("Customer," "you") agree to be bound by these Terms of Service. If you do not agree, do not request or receive our services.

CleanStream Pressure Washing is operated by AI Lead Nexus LLC.

1. Services

CleanStream provides professional exterior cleaning services including but not limited to: driveway and concrete cleaning, sidewalk and walkway cleaning, patio and deck cleaning, house and building washing, roof cleaning, fence cleaning, gutter cleaning, and commercial exterior cleaning. The specific scope of work for your job is agreed upon at the time of your estimate or booking confirmation.

2. Estimates and Pricing

All estimates are provided free of charge and are based on information available at the time of inquiry — including descriptions, photos, or on-site assessments. Estimates are not binding quotes. Final pricing may be adjusted prior to or at the start of service if the actual size, condition, or scope of work differs materially from what was described or shown at the time of estimation.

We will notify you of any pricing adjustment before beginning work. If you do not agree to the adjusted price, you may cancel the service without charge.

Prices are subject to change for future services. A new estimate will be provided for each separate job.

3. Pre-Service Inspection and Disclosure

Before services begin, you are responsible for disclosing to us any known conditions that may affect the service or the safety of our team, including but not limited to:

  • Cracked, chipped, or deteriorating surfaces

  • Loose, peeling, or damaged paint or coatings

  • Fragile, delicate, or specialty materials (natural stone, painted wood, aging stucco, etc.)

  • Known presence of mold, mildew, or biological growth requiring special treatment

  • Presence of asbestos, lead paint, or other hazardous materials in or on the surfaces to be cleaned

  • Recently sealed or coated surfaces

  • Improperly sealed windows, doors, vents, or openings

  • Electrical components, fixtures, or wiring near service areas

  • Landscaping, plants, or outdoor items that require protection or relocation

Failure to disclose known conditions may affect your ability to make a claim for any resulting damage. We reserve the right to modify the scope of work, adjust pricing, or decline to perform services if undisclosed conditions are discovered at the start of service.

4. Inherent Risks and Property Liability

Pressure washing and exterior cleaning involve the use of high-pressure water, cleaning agents, and specialized equipment. These services carry inherent risks that you acknowledge by booking with us, including:

  • High-pressure water can loosen, lift, or remove paint, coatings, sealers, or finishes — particularly on surfaces that are aged, weathered, or in poor condition

  • Water intrusion through gaps, cracks, improperly sealed openings, windows, doors, or vents can occur even when reasonable precautions are taken

  • Surfaces with pre-existing cracks, structural weakness, or deterioration may be damaged or further damaged by pressure washing

  • Cleaning agents used during service may affect vegetation, landscaping, or surrounding surfaces if not properly protected

  • High-pressure water applied to tile, grout, wood, or specialty surfaces carries a higher risk of damage than standard concrete or masonry

We take all reasonable precautions to protect your property. However, CleanStream is not liable for damage resulting from:

  • Pre-existing conditions, including cracked, fragile, or structurally compromised surfaces

  • Damage to surfaces you did not disclose as sensitive or specialty materials

  • Paint, sealant, or coating removal from surfaces that were not in sound condition prior to service

  • Water intrusion through pre-existing gaps, cracks, or improperly sealed openings

  • Damage to vegetation or landscaping that was not adequately protected or relocated before service began

  • Any condition that a reasonable inspection prior to service would not have identified

If you have concerns about any surface before we begin, raise them with our team. We will discuss the risks, recommend alternatives, or decline to service that area.

5. Payment

Payment is due upon completion of services unless otherwise agreed in writing prior to the job. We accept all major payment providers.

Late payments. Invoices not paid within 10 days of service completion are subject to a late fee of 5%. We reserve the right to suspend or decline future service for accounts with outstanding balances.

Deposits. For commercial projects, large residential jobs, or new customers, we may require a deposit before work begins. Deposit terms will be specified in your written estimate.

Unpaid invoices. In the event of non-payment, CleanStream reserves all rights available under applicable law, including the right to pursue collection and to file a contractor's lien against the property in accordance with the laws of Arizona.

6. Scheduling, Rescheduling, and Cancellations

Appointments are scheduled based on our availability and confirmed in writing or by phone.

Rescheduling by you. Please provide at least 24 hours advance notice if you need to reschedule. We will accommodate your request based on availability at no charge.

Late cancellations and no-shows. If you cancel with less than 24 hours notice or are unavailable at the time of a confirmed appointment, we reserve the right to charge a trip fee of $75.

Rescheduling by us. We may need to reschedule your appointment due to weather, equipment issues, or other circumstances outside our control. We will notify you as soon as possible and reschedule at no additional cost.

7. Weather and Environmental Conditions

Pressure washing services may be postponed or rescheduled due to weather conditions that affect safety or quality, including rain, high winds, freezing temperatures, or extreme heat.

If weather forces a rescheduling, we will contact you promptly and arrange a new appointment. You will not be charged for weather-related rescheduling.

If you request rescheduling due to weather and conditions are suitable for safe work in our judgment, standard rescheduling terms apply.

8. Access Requirements

You are responsible for ensuring that our team has safe and unobstructed access to the service area on the scheduled date, including:

  • Access to an exterior water source (outdoor hose bib) with adequate water pressure and supply

  • Clear access to all areas to be cleaned, including unlocked gates

  • Removal of vehicles, furniture, potted plants, and personal items from service areas prior to our arrival

  • Containment or removal of pets from service areas

If access requirements are not met and we cannot complete the scheduled work, the visit may be treated as a no-show and billed accordingly.

9. Chemicals and Cleaning Agents

Our services may involve the use of professional-grade cleaning solutions including degreasers, degreasers, surfactants, algaecides, and diluted bleach-based solutions. These agents are selected for each job based on surface type and soiling conditions.

If you have specific concerns about chemicals — including concerns related to pets, children, plants, or sensitive surfaces — notify us before the appointment. We will discuss alternatives or take additional protective measures where possible.

We take reasonable precautions to protect surrounding landscaping, plants, and surfaces from chemical exposure. We are not liable for incidental contact with cleaning agents on surfaces or vegetation that were not adequately protected or disclosed as sensitive before work began.

10. Photo and Video Documentation

CleanStream may photograph or video the service area before, during, and after the job for our business records, quality assurance, and marketing purposes. Images or video used for marketing will not include personally identifiable information about you or your property without your permission.

If you do not want your property photographed, please notify us before service begins.

11. Satisfaction Policy

If you are not satisfied with the results of your service, contact us within 48 hours of service completion and describe the specific concern. We will assess the situation and, where the issue falls within the agreed scope of work, return to address it at no additional charge.

This satisfaction guarantee applies to work within the original agreed scope. It does not apply to:

  • Results that are affected by pre-existing conditions disclosed or visible prior to service

  • Stains, discoloration, or damage that requires additional treatment beyond the original scope

  • Issues not reported within 48 hours of service completion

  • Expectations that exceed what was agreed in the estimate

We do not issue refunds for completed services unless we are unable to fulfill the agreed scope.

12. Limitation of Liability

Our liability for any claim arising from or related to our services is limited to the amount you paid for the specific service giving rise to the claim. CleanStream is not liable for indirect, incidental, consequential, or punitive damages, including loss of use of property, lost income, or business interruption.

You agree to indemnify and hold harmless CleanStream, its owner, employees, and contractors from any claims, damages, or expenses — including reasonable legal fees — arising from your failure to disclose known property conditions, your failure to prepare the service area as required, or your breach of these Terms.

These Terms are governed by the laws of the State of Arizona. Any disputes shall be resolved in the courts of Maricopa County, Arizona.

13. Communications and Automated Messages

By providing your contact information when requesting a quote or booking a service, you consent to receive communications from CleanStream related to your inquiry or service, including appointment confirmations, reminders, follow-up messages, and service-related notifications. Some communications may be sent via automated systems.

You may opt out of automated text messages at any time by replying STOP or by contacting us directly. Opting out does not affect your ability to receive services.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You must be at least 18 years old to request services or consent to receive communications from us.

For details on how we collect and use your information, see our Privacy Policy at https://demo.aileadnexus.com/privacy-policy.

14. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website. Your continued use of our services constitutes acceptance of the current Terms.

15. Contact

Phone: (602) 266-8717 Email: [email protected] Website: https://demo.aileadnexus.com Service Area: Greater Phoenix Metro

CleanStream is a licensed and insured exterior cleaning service serving Greater Phoenix Metro.